Privacy Policy

Privacy Policy & Terms of Service

We value  your trust and are committed to protecting your privacy while providing reliable moving, packing, and related services. This document explains how we collect, use, and protect personal information and outlines the terms that govern use of our website and services.

By accessing our website, requesting services, or engaging with Relo-Pros, you agree to the practices and terms described below.

PRIVACY POLICY

1. Information We Collect

Information You Provide Directly

We collect personal information you voluntarily provide when you:

  • Request a quote or schedule services

  • Submit forms on our website

  • Contact us by phone, email, or text

  • Communicate with our team before, during, or after a move

This may include:

  • Name

  • Email address

  • Phone number

  • Physical addresses related to your move

  • Service details, scheduling preferences, and special instructions

  • Any additional information you choose to share

Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on the site

  • Referring or exit pages

This information is used to analyze performance, improve functionality, and understand how visitors interact with our site.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate and maintain website functionality

  • Analyze traffic and usage trends

  • Measure marketing performance

  • Improve user experience

These tools may be provided by third parties such as analytics and advertising platforms. You may control cookies through your browser settings. Disabling cookies may affect site functionality.

2. How We Use Your Information

We use personal information to:

  • Provide and coordinate moving, packing, storage coordination, and related services

  • Respond to inquiries and customer requests

  • Communicate regarding quotes, scheduling, confirmations, and service updates

  • Improve our website, marketing, and customer experience

  • Measure advertising and marketing effectiveness

  • Maintain security and prevent fraud

  • Comply with legal and regulatory obligations

We collect and use only information that is reasonably necessary to operate our business and serve our customers.

3. Third-Party Services and Platforms

Relo-Pros uses trusted third-party tools to operate efficiently and deliver services. These may include:

  • Website hosting and form submissions

  • Scheduling and customer management software

  • Payment processors

  • Analytics and performance measurement tools

  • Advertising and marketing platforms

  • Communication tools (email, SMS, phone systems)

These providers process information on our behalf under contractual obligations and applicable privacy laws. Relo-Pros does not control the independent privacy practices of third-party platforms.

4. How We Share Information

We do not sell personal information.

We may share information:

  • With service providers that support business operations under confidentiality obligations

  • When required by law, court order, or governmental request

  • To protect the rights, safety, or property of Relo-Pros, our customers, or others

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction, subject to appropriate safeguards.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. While no system is completely secure, we take commercially reasonable steps to prevent unauthorized access, misuse, or disclosure.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Meet legal, accounting, or regulatory requirements

  • Resolve disputes or enforce agreements

Information that is no longer required is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access your information

  • The right to request correction or deletion

  • The right to opt out of certain uses

California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA). Requests may be made by contacting us using the information below.

8. Children’s Privacy

Our services and website are not intended for children under 13, and we do not knowingly collect personal information from children.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our website or services indicates acceptance of the updated policy.

TERMS OF SERVICE

1. Use of Website and Services

By using our website or requesting services, you agree to use them for lawful purposes only and in a manner that does not interfere with the operation or security of our business.

2. Service Information and Estimates

Quotes and estimates provided by Relo-Pros are based on the information available at the time of the request. Final pricing may change based on actual service conditions, scope, access, or additional services requested.

3. Scheduling, Changes, and Cancellations

Service dates, times, and availability are subject to confirmation. Changes or cancellations may be subject to additional terms communicated during scheduling.

4. Limitation of Liability

To the fullest extent permitted by law, Relo-Pros shall not be liable for indirect, incidental, or consequential damages arising from use of our website or services. Liability, where applicable, is limited to the amount paid for services rendered.

5. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Relo-Pros or its licensors and may not be copied, reproduced, or distributed without permission.

6. Disclaimer

Website content is provided for informational purposes only and does not constitute a binding agreement or guarantee of services.

7. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

8. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of our website or services constitutes acceptance of any changes.

Contact Information

If you have questions about this Privacy Policy or Terms of Service, please contact us: hello@reloprosmoving.com